Security Policy | Bank of the Islands

Debit Card

To report a lost or stolen Business or Personal Debit card(s):

During Regular Business Hours: Call (239) 472-7211
24/7 Lost/Stolen Card Cancellation Assistance: Call (888) 297-3416
Log onto OnLine AnyTime internet banking or Mobile Banking, then select the applicable card under the Card Management section and select the option to Report card lost/stolen.

Credit Card

To report a lost or stolen Credit card(s):

Call 1-800-367-7576

Bank of the Islands/Edison National Bank – Privacy Policy

DOWNLOAD AND PRINT THE PRIVACY POLICY

Protect your Debit Card

Debit Card fraud is one of the fastest growing crimes in the United States. We are proud to introduce the free MyCardRules™ app which gives you the power to make the rules of how, when, where – and WHO uses your cards. This secure and highly-encrypted app adds another layer of fraud detection and prevention, and gives you added peace of mind. Message and Data Rates May Apply.

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What is MyCardRules?

MyCardRules is an easy-to-use mobile app that lets you set controls, add restrictions, receive customized alerts about your card, and more. This secure and highly encrypted app adds another layer of fraud protection and prevention and gives you added peace of mind. Simply download the MyCardRules app from Google Play or the App Store on your mobile device. You will then have the ability to:

Turn your card on or off
Set transaction spending limits based on your preferences, including dollar amount, transaction type and merchant type
Get instant alerts on certain types of transactions, like when a transaction is declined
Set a specific region where the card can be used or restrict usage based on your mobile device’s location

Security Policy

Is Online Banking safe?

We have gone to great lengths to make sure your accounts and account information are safe. “Firewalls” are in place to prevent unauthorized access to our web site. Our security measures meet, or exceed, requirements established by various financial institution regulators and are subject to their examination. We have installed Online Credentials Protection software that prevents browser based key logging malware from harvesting passwords as they are entered. The software encrypts each keystroke as user IDs and passwords are entered.

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Can other people see my account information?

No. Your account information is just as secure as in the bank. The bank requires the use of a browser with very high 128-bit encryption, which scrambles data between you and the bank, making it virtually impossible to decipher.

We recommend using either Firefox™ (version 36 or higher) or Microsoft Internet Explorer™ (version 10.0 or higher) for optimal viewing of this web site, and taking advantage of secure interactivity with our site. If you are not using Mozilla Firefox or Microsoft Internet Explorer, you may wish to download either one now.

When sending information online this site automatically switches to a secure mode. This is evident by the “https” that will appear in the url as opposed to “http.” If you are using Internet Explorer you will see a locked padlock at the bottom of your screen or on the address line when you are in a secure mode and an unlocked padlock when you are in an insecure mode.

Who has access to my account information over the Internet?

The only person, or persons, who can access your accounts are those with the correct user ID and password. It is very important that you keep this information confidential, and available only to those you wish to access your accounts. In order to maximize security, we have made it very easy to change your user ID and password information. It can be done online from OnLine AnyTime banking or within Mobile Banking whenever you think it necessary to prevent unauthorized access. Simply access Settings, then select Security. You can change your username, your password and your passcode from here.

What happens if I forget my ID or Password?

You are allowed 3 attempts to enter the correct password. If unsuccessful after the 3rd attempt, you will be locked out.

When entering your password, select Forgot? and complete the on-screen instructions to reset your password. You may also call Customer Service, and with proper identification, your user ID can be provided to you over the phone and your password can be reset.

What happens if I forget to log-off?

There is a 10 minute time-out that will automatically log you off if there has been no activity on your session. You will have to log in again in order to access your accounts.

Password Security

To ensure password security, passwords are maintained and known only by you. Do not store passwords using computer software.

We also request that customers follow our online banking security guidelines while using online banking.

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Please do not disclose your login ID or password to anyone, including staff members of the bank. No one from the bank will ever request such information from you for any reason. It is also a good idea to refrain from sending emails containing any private or personal information to anyone, including the bank. Also, please do not leave your computer while it is connected to online banking. This increases the risk that an unauthorized user will use your computer to access your accounts.

Google Chrome

In Google Chrome when browsing securely the browser will display a locked gray padlock icon within the left side of the URL address bar.

Firefox

In Firefox when browsing securely the browser will display a locked gray padlock icon within the left side of the URL address bar.

Deploy Edge without Desktop Icon – Mobile-First Cloud-First Microsoft Edge

In Microsoft Edge when browsing securely the browser will display a locked gray padlock icon within the left side of the URL address bar.

Free Antivirus Protection

Sophos offers free business-grade antivirus protection security for your home Macs and PCs. Click here to learn more.